Hong Kong Hosting Blog

Emergency maintenance at Hong Kong datacenter

admin — Mon, 23 Apr 2012 09:27:39 +0000

We have been informed this morning by our Hong Kong DC of an emergency network upgrade which will take place between 9 and 11:00PM. During that period, there will be network instability including short terms downtime. We apologize for the short notice as we were informed this morning. Multiple shared hosting servers will be affected.

We are following up with the datacenter to get the network back online as soon as possible.

The Management
www.kowloonhosting.com

Hong Kong dedicated servers now with 3Mbps dedicated international bandwidth

admin — Sat, 31 Mar 2012 05:15:51 +0000

We are happy to announce that starting from April 1st all our Hong Kong dedicated server packages are upgraded to 3Mbps dedicated international bandwidth. There is no additional charge to our standard prices.

The Management

KowloonHosting.com

HDD failure at server Phoenix

admin — Fri, 23 Mar 2012 05:10:43 +0000

Since this morning we are experiencing some issues with the server Phoenix. Further checks by the datacenters reveals a possible hard drive failure. The FSCK is on the way but we do not have any information on when or if the server will be back online.

As a precautionary measure we are setting up a new server to have backups restored there in case the server Phoenix couldn’t be brought back online. For clients newly signed up with accounts on this server, or clients who have their own backups and don’t need the data from the server Phoenix, please open a support ticket at support@kowloonhosting.com to have a new account set up immediately at an existing server, so that your service could be brought back online.

We apologize for this issue but as you are aware hardware failures are not predictable. This issue is made a priority to our support team in order to minimize the overall downtime to sites affected.

The Management
www.kowloonhosting.com

Update #1
The server has been reinstalled with a new hard drive and cPanel installation is in progress. Once cPanel installation is copmlete we will be able to migrate the data from old drive to this server to get back the websites online. Please bear with us while we work on this. Thank you

Update #2
The transfer speed from our backup server being extremely slow, it might take days for accounts from this server to be restored locally. Therefore we are focusing more on the new server which is being set up and then we can restore the files from the old drive from it. This will allow to obtain up-to-date websites data. Please stand-by for further updates.

Update #3
Unfortunately the restoration from old drive is not going as smoothly as expected as we are experiencing issues in connecting cPanel to that old drive. Clients who have their own backups should submit a ticket to get a new account set up immediately as this could take again a few hours before complete resolution.

Update #4
Despite our technicians working round the clock, retrieving the data from the failed Phoenix drive is unsuccessful so far. On the other hand, about 60% of the available backups are restored and these accounts owners have been informed through the support ticket system. Once again, for clients with their own backups, please submit a ticket to have your account set up on a different server immediately.

Update #5
We have finally been able to recover the data from the failed drive and the transfer to the new drive is already started. Due to the amount of data being transferred, almost 1TB, we expect all websites to be up by 3:00PM Hong Kong. We appreciate your understanding and patience throughout this issue. Clients who had their older backups restored and their sites pointed to them, will be able to change back to the Phoenix server once the sites are recovered. Further updates will be provided through individual support tickets.

Reseller servers now with CloudLinux OS

admin — Wed, 29 Feb 2012 04:20:46 +0000

In order to provide a better hosting environment to our clients and ensure single users abuse do not affect the overall server reliability, we have now deployed CloudLinux on all our Hong Kong reseller hosting servers. There should be no effect on the current accounts on these servers. Most of our own clients will also be running on CloudLinux servers by now although a small part will still be in CentOS based servers.

Should you have any problem after this OS change please contact us for assistance.

The Management
KowloonHosting.com

Personal shared hosting plan upgraded to 10 email accounts

admin — Thu, 26 Jan 2012 11:01:52 +0000

We have upgraded our Personal shared hosting package to support 10 email accounts (instead of just one as previously). The plan also will support 10 FTP accounts, Mysql databases, parked domains and sub-domains. Starting from HKD43 per month only, with 2.5GB disk space and 10GB monthly bandwidth, hosted on our enterprise servers, we believe this is one of the most competitive shared hosting packages available in Hong Kong.

For details on this web hosting package, and other shared hosting plans available in Hong Kong from KowloonHosting, please click here.

Hardware replacement – server cobra

admin — Wed, 25 Jan 2012 13:29:58 +0000

Earlier this evening the server cobra went down due to a network card failure. We have commissioned the datacenter for replacement however as they did not have a spare part at hand, it would take longer to get one delivered onsite. We are following up on them to get this done asap. We apologize for the downtime caused to clients who have their sites hosted on this server.
The Management
www.kowloonhosting.com

Panda server outage

admin — Sat, 21 Jan 2012 11:50:46 +0000

Since this afternoon we are experiencing some outage on our server panda, due to an ongoing DDoS attack on the server main IP. This has caused over one hour downtime to clients hosted at this server, and our own email and support system as well. We are working with the datacenter to resolve this issue. We apologize for the inconvenience.
The Management
KowloonHosting.com

Emergency network upgrade and datacenter maintenance notification

admin — Tue, 10 Jan 2012 13:27:12 +0000

We have been informed by our datacenter that they will be conducting an emergency upgrade of the datacenter network on Thursday, January 12th, from 7:30PM to midnight. A few core elements of the datacenter will be replaced while new hardware added with the objective of improving the network stability and have a more redundant infrastructure to face network-wide DDoS attacks similar to the one that happened on January 1st at 1:00AM

As hardware devices will be disconnected during the upgrade, there will be short period of downtime during that period, however we expect the total amount of downtime not to exceed one hour. We apologize for any inconvenience caused.

The Management
KowloonHosting.com

Large scale DDOS attack at Hong Kong datacenter

admin — Sun, 01 Jan 2012 03:32:10 +0000

Earlier this morning our primary datacenter had suffered a large scale DDoS attack accross most its IP ranges. This has affected the access to both our shared hosting servers and customer rented servers between 1 and 3AM in the morning, in particular the international connectivity. The datacenter technicians have worked outnight to fend the attack and restore the network.

We apologize to all customers affected by this two hours outage.

The Management

KowloonHosting.com

Upgrade to the server panda

admin — Sun, 21 Aug 2011 05:02:33 +0000

We will be upgrading the CPU of the server panda tonight to one that is more powerful in order to improve its overall performance. The upgrade will start at 8:00PM Hong Kong time. There will be a 20~30mn downtime as the server needs to be powered off to performe the CPU replacement.
Your understanding is much appreciated.
The Management
www.kowloonhosting.com